Membership Agreement
Straightforward terms for straightforward care.
Membership Pricing
Adult Membership
$125/month + $30 one-time registration fee. Couple discount available when signing up together.
Child Membership
$80/month with an active adult membership or $110/month standalone.
Student Membership
$110/month. Available for full-time students with valid student ID.
Registration Fees
A $30 one-time registration fee applies to all memberships. This fee is waived when you enroll and pay online. Couples and families enrolling together in-person or over the phone will only need to pay one registration fee.
Billing & Payment
Billing Cycle
Membership fees are billed monthly on the same day each month based on your enrollment date.
Accepted Payment
We accept all major credit and debit cards. Payment is processed automatically each billing cycle.
Late Fees
If a payment fails, we will attempt to process it again within 3 business days. After two failed attempts, membership access may be suspended until payment is resolved. A $15 late fee may be applied after 10 days past due.
Forced Cancellation
Any account with a balance overdue by 90 days or more will be automatically cancelled. The outstanding balance will be referred to a third-party collections agency. Reno Family Medical Group reserves the right to pursue all available remedies to recover unpaid amounts.
Cancellation Policy
How to Cancel
Members may cancel at any time by contacting our office via phone, email, or in person.
Notice Requirement
We require 14 days written notice prior to cancellation. Your membership will remain active through the end of the current billing period.
No Refunds
Monthly membership fees are non-refundable once a billing cycle has begun. The one-time registration fee is non-refundable.
Re-enrollment
Members who cancel and wish to re-enroll will be subject to the current registration fee at the time of re-enrollment.
Employer Accounts
Employers enrolling employees are responsible for promptly reporting any changes to an employee's status with the company, including termination, leave of absence, or role changes. Membership fees will continue to accrue until written notice of a status change is received.
Scope of Membership
What's Included
Membership covers unlimited primary care visits, urgent care, chronic disease management, annual exams, referrals, rapid testing, and direct communication with your provider. See our Services page for the full list.
What's Not Included
Membership does not cover specialist visits, hospital care, imaging, outside lab work, or prescription costs. Services accessed after regular business hours are offered separately at standard urgent care rates.
No Insurance Billing
Reno Family Medical Group does not bill insurance for membership services. Members are responsible for all membership fees regardless of insurance status.
Employer Memberships
Overview
Employers may enroll employees in a group membership plan at a discounted rate. The employer is billed directly on a monthly basis for all enrolled employees.
Tiered Pricing
2–10 employees: $110/employee/month · 11–25 employees: $100/employee/month · 26+ employees: $90/employee/month. A $30 one-time registration fee applies per enrolled employee.
Minimum Enrollment
A minimum of 2 employees must be enrolled to qualify for employer group pricing.
Adding or Removing Employees
Employers may add or remove employees at any time with written notice. Changes take effect at the start of the next billing cycle. Employers are responsible for promptly reporting any changes to an employee's status, including termination or leave of absence.
Billing
Employer accounts are invoiced monthly. Payment is due within 15 days of the invoice date. Late payments are subject to the same late fee policy as individual memberships.
Interested?
Contact us at info@renofamilymedicalgroup.com or call 775-881-8189 to set up an employer account.
Changes to Pricing
Price Adjustments
We reserve the right to adjust membership pricing with a minimum of 60 days written notice to active members. You may cancel without penalty if you do not agree to the new pricing.
Privacy Policy
Protected Health Information
Reno Family Medical Group complies with all applicable privacy and security laws, including HIPAA. We protect your personal health information and will never sell or share your data without your consent, except as required by law.
Your Rights
You have the right to request a copy of your medical records, request corrections to your information, and receive notice of any unauthorized access or data breaches.
HIPAA Compliance
Business Associate Agreements
We maintain HIPAA-compliant Business Associate Agreements with all vendors and service providers who may access protected health information.
Security Measures
We implement administrative, physical, and technical safeguards to protect your health information from unauthorized access, use, or disclosure.
Breach Notification
In the event of a data breach involving your protected health information, we will notify you without unreasonable delay as required by HIPAA.
Patient Rights
Right to Treatment
You have the right to receive respectful, compassionate care regardless of age, race, ethnicity, religion, gender identity, sexual orientation, or medical condition.
Right to Information
You have the right to receive clear information about your diagnosis, treatment options, benefits, and risks in language you understand.
Right to Refuse Treatment
You have the right to refuse or discontinue treatment at any time. We will discuss the potential risks of refusing care.
Right to File Complaints
You have the right to file complaints or grievances with our office or with the Nevada State Health Division without fear of retaliation.
Nondiscrimination Notice
Equal Access
Reno Family Medical Group provides services without regard to race, color, national origin, age, disability, sex, sexual orientation, gender identity, or any other protected status. We comply with all applicable nondiscrimination laws.
Questions?
Contact Us
If you have any questions about this agreement, please reach out to us at info@renofamilymedicalgroup.com or call 775-881-8189.